Login
A maintenance outage of this provider portal has changed your login credentials!! Please see the important instructions below. Your new login credentials will be: • Username: First 4 digits of your NPI and the Last 4 digits of your Tax ID (TIN) • Password: Full NPI Example: • Username: 25484855 • Password: 2548945672 All users will be prompted to update their password on the initial login. **Existing Portal Users: (providers who have previously logged into the portal): Your former password has been reset to your NPI and you’re older password will no longer work. After the initial login, you can change your password at any time. Support: If you experience issues logging in, please contact the following, Support Desk email and phone number: vbc-support@coniferhealth.com Phone Number: 866-655-7535
Your login credentials will be:
• Username: First initial of first name, full last name,
and year of birth with no dashes or slashes
• Password: Full Date of Birth with no dashes or slashes
Example:
• Username: dadams1952
• Password: 03111952
NOTE: All users will be prompted to update their password on the initial login.
Support: If you experience issues logging in, please contact us by phone:
Participants: 1-844-300-2283
Your login credentials will be:
• Username: First 4 characters of your first name, first
12 characters of your last name (as it appears on your ID card), and your year of birth (YYYY)
• Temporary Password: Full date of birth (MMDDYYYY)
NOTE: All users will be prompted to update their password on
the initial login.
Support: If you experience issues logging in, please contact
Lucent Health with the customer service number found
on your ID card.
* NEW USERS: PLEASE FOLLOW THE INFORMATION BELOW *
USERNAME: ENTER YOUR MEMBER ID FOUND ON YOUR CARD
PASSWORD: ENTER YOUR FULL DATE OF BIRTH (MMDDYYYY)
* FOR DEPENDENT USERS *
PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE FOR LOGIN INFORMATION
OR CONTACT VIA EMAIL AT general@thesimplan.com
If the Enrollee ID/Employee ID on your card begins with:
LETTER (A, B, C,): Your Username is the 9-digit Identification Number that follows
the letters
NUMBER (1, 2, 3): Your Username is your 9-digit Identification Number that begins
with “10” or "74"
Your Password is the first three letters of your LAST NAME (CAPS)
and your 8-digit birthdate.
Example: Username: 109991234
Password: MAR03131970
Password Reset Notice: Our updated portal launched on February 11th.
If this is the first time accessing your account since February 11th,
you will need to reset your password. Please click on the “Having Trouble
Logging In” link and follow the prompts.
If you are experiencing issues logging in, please contact customer service at 1-866-945-9839.
Password Reset Notice: Our updated portal launched on February 11th.
If this is the first time accessing your account since February 11th,
you will need to reset your password. Please click on the “Having Trouble
Logging In” link and follow the prompts.
If you are experiencing issues logging in, please contact customer service at 1-866-945-9839.
Contact the help desk at (947) 941-1388or email at SHIP-enrollment@bluewaterbenefitsadmin.com.
Members/Dependents: Click "Register New User" if this is your first time logging in on or after 7/1/19. If you have problems registering, contact 800-290-1368.
Employers/Brokers: Click "Having trouble signing in?" if this is your first time logging in on or after 7/1/19. If you have problems changing your password, contact 800-290-1368.
Protecting personal information is important to us.
This Portal is being provided to designated individuals for certain plan administration functions. All other uses of information and/or materials from the Portal, including copying, publishing, distribution or transmission, whether in hard copy or electronic form, is strictly prohibited. Activity on the Portal is subject to monitoring and the results of such monitoring may be used without limitation, subject to applicable law. By logging in to the portal, I have read the Companion Life electronic consent policy
By logging into this Portal with your assigned username and password, you acknowledge your obligations under HIPAA and other applicable federal and state privacy and security laws.