Login
A maintenance outage of this provider portal has changed your login credentials!! Please see the important instructions below. Your new login credentials will be: • Username: First 4 digits of your NPI and the Last 4 digits of your Tax ID (TIN) • Password: Full NPI Example: • Username: 25484855 • Password: 2548945672 All users will be prompted to update their password on the initial login. **Existing Portal Users: (providers who have previously logged into the portal): Your former password has been reset to your NPI and you’re older password will no longer work. After the initial login, you can change your password at any time. Support: If you experience issues logging in, please contact the following, Support Desk email and phone number: vbc-support@coniferhealth.com Phone Number: 866-655-7535
Your login credentials will be:
• Username: First initial of first name, full last name,
and year of birth with no dashes or slashes
• Password: Full Date of Birth with no dashes or slashes
Example:
• Username: dadams1952
• Password: 03111952
NOTE: All users will be prompted to update their password on the initial login.
Support: If you experience issues logging in, please contact us by phone:
Participants: 1-844-300-2283
Your login credentials will be:
• Username: First 4 characters of your first name, first
12 characters of your last name (as it appears on your ID card), and your year of birth (YYYY)
• Temporary Password: Full date of birth (MMDDYYYY)
NOTE: All users will be prompted to update their password on
the initial login.
Support: If you experience issues logging in, please contact
Lucent Health with the customer service number found
on your ID card.
* NEW USERS: PLEASE FOLLOW THE INFORMATION BELOW *
USERNAME: ENTER YOUR MEMBER ID FOUND ON YOUR CARD
PASSWORD: ENTER YOUR FULL DATE OF BIRTH (MMDDYYYY)
* FOR DEPENDENT USERS *
PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE FOR LOGIN INFORMATION
OR CONTACT VIA EMAIL AT general@thesimplan.com
Blue Cross Members:
Your USERNAME is the LAST 9-digits of the SUBSCRIBER ID on your Medical Card.
(do not enter the first three letters):
Example: XYZM99111123 or ABC992334444
Your PASSWORD is the first three letters of your LAST NAME(CAPS) and your 8-digits birthdate.
Example: Username: M99919379 Password: MAR03131970
Non-Blue Cross Members:
Your USERNAME is the 9-digits ID Number on your Medical Card.
Example: 101230999 or 509901234
Your PASSWORD is the first three letters of your LAST NAME(CAPS) and your 8-digits birthdate.
Example: Username: 108790001 Password: MAR03131970
Do you need to update your address for your Student Health Plan? Please login to your Blue Water Benefits student account
and select Update Personal Information. You can also contact 855-669-8041.
Disclaimer:
→ Blue Water Benefits Administrators is an independent company providing third-party administration
of Student Health Plans to eligible Blue Care Network and Blue Cross Blue Shield members.
→ Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent
licensees of the Blue Cross and Blue Shield Association.
Members/Dependents: Click "Register New User" if this is your first time logging in on or after 7/1/19. If you have problems registering, contact 800-290-1368.
Employers/Brokers: Click "Having trouble signing in?" if this is your first time logging in on or after 7/1/19. If you have problems changing your password, contact 800-290-1368.
Protecting personal information is important to us.
This Portal is being provided to designated individuals for certain plan administration functions. All other uses of information and/or materials from the Portal, including copying, publishing, distribution or transmission, whether in hard copy or electronic form, is strictly prohibited. Activity on the Portal is subject to monitoring and the results of such monitoring may be used without limitation, subject to applicable law. By logging in to the portal, I have read the Companion Life electronic consent policy
By logging into this Portal with your assigned username and password, you acknowledge your obligations under HIPAA and other applicable federal and state privacy and security laws.
* NEW USERS: PLEASE FOLLOW THE INFORMATION BELOW *
**UserID above is your Unique Number on your ID card**
Password will be the first 5 letters of your last name followed by your 4-digit year of birth, followed by !
Example: Johns2025!
Please note: the first letter must be capitalized with the remaining letters lowercase. If your last name does not contain 5 letters, please use the number 0 (zero) as a filler.
Example: Hall01975! or Lee001980!
After logging in, you will be able to reset your password.
General Disclaimer
The information provided on this portal is for general informational purposes only and does not constitute professional advice. While we strive to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the portal or the information, products, services, or related graphics contained on the portal.
No Insurance Guarantee
Use of this portal does not establish insurance coverage, a policy, or a contractual relationship. The services and software provided are not intended to offer or guarantee insurance coverage. Users are responsible for obtaining their own insurance coverage as needed.
Coverage Limitations
All insurance coverages are subject to the terms, conditions, and exclusions of the actual policy. Statements made on this portal do not amend, modify, or supplement any insurance policy. Users should consult the actual policy documents for full details.
Limitation of Liability
We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of access to or use of this portal. This includes, but is not limited to, data loss, service interruptions, or errors.
Third-Party Content
This portal may contain links to third-party websites or content. We do not endorse or assume responsibility for the accuracy or legality of third-party content.
Compliance Disclaimer
We make no representation that the services or content on this portal comply with laws or regulations in all jurisdictions. Users are responsible for ensuring compliance with local laws.
User Responsibility
Users are advised to consult with licensed professionals for decisions related to insurance, legal, financial, or medical matters. Reliance on any information provided on this portal is strictly at the user’s own risk.
We are currently experiencing technical issues and our system is temporarily unavailable.
Our team is working hard to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.